Delete your Green Hat Community account

Green Hat Community · developed by Green Hat Solutions LLC

You can delete your account at any time. There are two ways to do it.

Option 1 — In the app (fastest)

1. Open Green Hat Community and sign in.
2. Tap the menu icon (☰) at the top right of the home screen to open Settings.
3. Tap Delete Account, then Delete Forever to confirm.

Deletion happens immediately and cannot be undone.

Option 2 — Without the app

Email info@ghsolutionsllc.com with the subject line Delete my account, from the email address you use to sign in. We will reply to confirm the request came from you, then delete the account and let you know it is done, within 30 days.

What is deleted

• Your profile: name, email address, and password
• Messages you sent in community chats and discussions
• Emergency contacts, alert areas, and notification settings
• Community memberships and block lists
• Push notification tokens and the record of alerts sent to you
• Subscription records held by us
• App activity in our customer records (your communities, role, subscription status, and last sign-in)

What is kept, and why

• Incident reports you submitted are kept indefinitely as community safety records, marked anonymous. A report keeps what was in it — the description, location, any suspect description, and any photos, video, or audio you attached — but it no longer belongs to an account. If a report contains something that identifies you and you want it removed, email us.
• Things you added for other members stay with the community so it keeps working for them: communities you created and their boundaries and join codes, discussion topics you started, alerts you posted as a community admin, and cameras you listed.
• Reports you made about other users' messages are kept as moderation records.
• Your name and email in our business contact list are kept, marked as a deleted app account, because the same list holds people who contacted Green Hat Solutions LLC through our website. Email us and we will remove that too.
• Copies in encrypted database backups are removed as those backups expire on a rolling basis.